Pricing and VAT Information

1. Pricing Structure

PalsHub operates as a digital marketplace for AI character configurations ("Pals"). Our pricing structure is transparent and complies with German and EU consumer protection laws.

1.1 Pal Pricing

• Free Pals: €0.00 – available for immediate use.
• Paid Pals: Starting from €1.49, with the final price set by individual creators.
• Currency: All prices are displayed in Euros (EUR).
• VAT and Taxes: For customers in the EU/UK, all prices shown include statutory VAT. For customers outside the EU/UK, prices are shown excluding VAT or other applicable sales taxes. Any such taxes will be calculated and displayed clearly at checkout before the order is completed.

1.2 Platform Fees

• For Buyers: No additional platform fees – you pay only the listed price.
• For Creators: A platform fee of 30% is deducted from the sales revenue of each transaction.
• Payment Processing: Payments are processed by Stripe. Standard Stripe transaction fees apply and will be deducted from the payout to creators in addition to the platform fee.

2. VAT (Value Added Tax) Information

2.1 VAT Rates and Application

• Digital Services: For customers located in the EU/UK, VAT is applied at the rate applicable in the customer's country of residence in accordance with EU VAT rules for digital services.
• VAT Registration: Our EU VAT registration is in Germany (base of operations).
• VAT ID (USt-IdNr.): DE 456965021.

2.2 VAT for Different Customer Types

EU Consumers (B2C):

• VAT is charged at the rate applicable in your country of residence.
• VAT is included in the prices displayed on the Platform.
• The VAT amount will be shown separately on invoices.

EU Businesses (B2B):

• A valid VAT ID number must be provided at checkout.
• Where a valid VAT ID is supplied, the reverse charge mechanism applies, and no VAT is charged.
• If no valid VAT ID is provided, VAT will be charged at the customer's local rate as if the purchase were made by a consumer.

Non-EU Customers:

• No EU VAT will be charged.
• Depending on your local jurisdiction, additional taxes (e.g., sales tax, GST) may apply.
• You are responsible for declaring and paying such taxes in accordance with your local tax laws.

3. Payment and Billing

3.1 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• SEPA Direct Debit (EU customers)
• Digital wallets (Apple Pay, Google Pay)
• Bank transfers (available upon request for larger purchases)

3.2 Invoicing

• Invoices are issued electronically and sent via email after purchase.
• All invoices show a clear VAT breakdown in accordance with §14 UStG.
• For customers in Germany, invoices are issued in German; for international customers, invoices are issued in English. Upon request, invoices can also be provided in German.
• Invoices are stored in your account and can be downloaded at any time.

3.3 Refunds and Cancellations

• Due to the digital nature of our products and the immediate availability of downloads, the statutory right of withdrawal (§§ 355, 356 BGB) may expire once download has started, provided that you have expressly consented to immediate performance and confirmed awareness of losing the withdrawal right.
• Outside of this waiver, refunds are not available once download is complete.
• Refunds will only be granted in cases of technical errors, defective downloads, or unauthorized charges, without prejudice to any mandatory statutory rights.
• You retain all rights to dispute transactions directly through your payment provider.

4. Creator Revenue and Taxation

4.1 Fee Structure

From each sale of a Pal, PalsHub deducts the following fees:

• Platform Fee: 30% of the sale price (unless promotional rates apply).
• Payment Processing Fees: Stripe or other payment providers may charge additional transaction fees, which are deducted automatically.
• The applicable fee rates are displayed transparently in your Creator Dashboard.
• The Creator receives the remaining net amount after all applicable fees and taxes are deducted.

4.2 Tax Responsibilities for Creators

• Creators are solely responsible for fulfilling their own tax obligations, including income tax, VAT, or equivalent indirect taxes, depending on their place of residence and applicable laws.
• PalsHub provides annual revenue reports for download via the Creator Dashboard for tax purposes.
• Depending on your location and the applicable thresholds, you may be required to register for VAT or similar taxes.
• PalsHub does not provide tax advice. Creators should consult their local tax authority or a qualified tax advisor to ensure compliance.

5. Price Changes and Notifications

• Creator Price Changes: Creators may modify the prices of their Pals at any time. Price changes apply only to future transactions and do not affect purchases already completed.
• Platform Fee Changes: PalsHub may adjust its platform fee structure. Such changes will be communicated to Creators at least 30 days in advance via email and through the Creator Dashboard.
• VAT Rate Changes: Prices and VAT will be adjusted automatically to reflect changes in statutory tax rates. These changes take effect immediately upon legal entry into force and do not require prior notice.
• Currency: All transactions are currently processed in Euros (EUR). PalsHub may introduce additional supported currencies in the future, in which case Creators and Buyers will be informed in advance.

6. Contact Information

For questions about pricing, VAT, or billing:

Email: info@palshub.ai
Subject Line: "Billing/VAT Inquiry"
Response Time: Within 2 business days
Address: Gooya UG (haftungsbeschränkt), Gerhard-von-Rad-Straße 9, 90425, Nuremberg, Germany