COOKIE POLICY
Gooya UG, registered address at Gerhard-von-Rad-Straße 9, 90425, Nuremberg, Germany, e-mail: info@palshub.ai, acting under the brand name PalsHub ("PalsHub"), operates a website (https://palshub.ai/), an app and associated administrative services (together the "Platform"). This cookie policy explains what cookies are, how we use cookies, what are your choices regarding cookies and where you can find further information about cookies. By accessing https://palshub.ai/ (the "Website") you accept and agree to the Terms and Conditions of PalsHub ("Terms"), which includes your consent to, and authorisation of, the use of cookies in accordance with this cookie policy ("Cookie Policy").
1. DEFINITION
1.1. Cookies are small text files stored on your computer by the Website you visit. Cookies usually remember your personal or Website settings, like your preferred language or address. Later, when you visit the Website, your browser returns these text files belonging to the Website. This enables the Website to display information adjusted to your preferences.
1.2. Cookies can store a whole host of information including personal information (like your name or e-mail). However, this information can be stored only if you enable it – websites cannot gain access to information you did not provide, nor can they access other files on your computer. Saved settings for storing and sending Cookies are not visible. However, you can change the settings of your internet browser and choose to allow or disallow Cookie requests, or delete stored Cookies after closing your browser.
2. POLICY
2.1. On the Website, we use Cookies for the Website's traffic statistic purposes.
2.2. The information about Cookies that you should know are indicated down below.
2.3. Cookies may be "session cookies" that are used only while you are browsing the internet and are automatically deleted after closing the browser, "persistent cookies", i. e. such as those that stored on your back device (computer, tablet, smartphone, etc.) until Cookie's validation's time end or you refuse use of Cookies using one of the methods described in this Cookie Policy, or "Third Party Cookies", i. e. those that are used by the person, who is not the Website's controller.
2.4. You can always refuse our Cookies, if your browser allows you to do so, however, such a waiver may affect your use of the Website or block the access to the Website. You can disable Cookies in two ways:
2.4.1. in your browser you can preview the already installed Cookies on your computer or other device and delete them one by one or all at once. The steps you need to perform are different, so the specific actions to be performed should be set according to the browser you are using;
2.4.2. you can also set your internet's browser to block Cookies or receive a warning about installing any Cookie. The steps you need to perform are different in each browser, so the specific actions you want to perform should be set according to the browser you are using.
2.5. Please note that Cookies may also be used by PalsHub's partners or other third parties that are not controlled by the Website's controller. PalsHub may not be and is not responsible for the actions of such persons. By suspecting that, without your consent, PalsHub's partners or other third parties, who are not controlled by the Website's controller, use Cookies, you should contact the specific partner or other third party.
2.6. On the Website we use Cookies specified down below:
| Name | Consent | Validity period | Purpose | Type |
|---|---|---|---|---|
| Essential Cookies | No Consent Required | Stored only for the duration of your session or for a limited period necessary to ensure security and service provision | Essential cookies are strictly necessary for the proper operation of our Platform. Without these cookies, the Platform cannot function correctly, and they cannot be deactivated through our systems. These cookies are usually set only in response to actions made by you, such as logging in, setting your privacy preferences, or filling in forms. If you block or delete these cookies through your browser settings, parts of the Platform may not function properly. We use essential cookies for the following purposes: Authentication: To recognize you when you log in and keep your session active and secure. Security: To protect the Platform and our users against fraudulent use and security threats. Session Management: To maintain your session state and ensure a consistent user experience while navigating the Platform. Load Balancing: To distribute network traffic efficiently and ensure the Platform remains fast and reliable. | Website |
| Functional Cookies | Consent Required | Up to 12 months, unless deleted earlier | Functional cookies allow us to provide enhanced functionality and a more personalized experience on the Platform. While not strictly necessary for basic operation, they improve usability and convenience. If you choose to disable these cookies, certain features of the Platform may not work as intended. We use functional cookies for the following purposes: Preferences: To remember your settings, such as language selection, theme, and other customization choices. Shopping Cart: To store items in your cart so that they remain available during your browsing session. Form Data: To temporarily remember information you have entered into forms, enabling you to complete forms more easily if you return later. | Website |
| Analytics Cookies | Consent Required | Up to 12 months, unless deleted earlier | Analytics cookies help us understand how Users interact with the Platform so we can improve performance, usability, and the overall experience. These cookies do not identify you directly but provide aggregated statistical information. We use analytics cookies for the following purposes: Usage Analytics: To track page views, navigation patterns, and how Users engage with different features. Performance Monitoring: To detect, diagnose, and resolve technical issues such as slow loading times or error messages. A/B Testing: To test design or functional improvements and determine which version of a page or feature works better for Users. | Website |
| Supabase (Essential) | No Consent Required | Stored only for the duration of your session or for a limited period necessary to ensure security and service provision | We use Supabase to provide authentication and database services that are fundamental for the functioning of the Platform. These cookies are strictly necessary and cannot be disabled, as they enable the secure use of our services. Purpose: Session management and user authentication, ensuring that Users can log in securely and access their accounts. Data Location: All data is processed and stored within the European Union (Frankfurt, Germany). Cookies: Supabase sets cookies required for session persistence and authentication. These cookies do not track your activity outside the Platform. Legal Basis: The use of these cookies is based on Art. 6(1)(b) GDPR (performance of a contract), as they are strictly necessary for the provision of our services. | Third Party |
| Stripe (Essential) | No Consent Required | Stored only for the duration of your session or for a limited period necessary to ensure security and service provision | We use Stripe to process payments securely and to prevent fraudulent transactions. These cookies are essential for enabling purchases on the Platform and cannot be disabled. Purpose: Facilitate payment processing and detect/prevent fraudulent activities. Data Location: Stripe may process data both within the European Union and in the United States. Where transfers occur outside the EU/EEA, they are safeguarded in accordance with GDPR requirements (e.g., through the use of the EU Standard Contractual Clauses). Cookies: Stripe sets cookies necessary for secure payment transactions, including fraud prevention and payment authorization. These cookies are limited to payment-related functionality and do not track your browsing beyond the payment process. Legal Basis: The use of these cookies is based on Art. 6(1)(b) GDPR (performance of a contract) and Art. 6(1)(f) GDPR (legitimate interests in preventing fraud and ensuring secure payments). | Third Party |
3. YOUR CHOICES
3.1. By disabling Cookies, you decide to not allow Cookies to be stored on your computer. Cookie settings can be controlled and configurated in your browser. To find more about cookies, including how to see what cookies have been set and how to manage and delete them, please contact your internet browser provider.
4. CHANGES
4.1. We may update this Cookie Policy from time to time, for example, to reflect changes in our practices, technical adjustments, or legal requirements.
(i) Material changes (such as the introduction of new categories of cookies or new third-party providers) will be communicated to you in advance, at least 30 days before they take effect, via email or platform notification.
(ii) Urgent changes required by law, regulation, or security needs may take effect immediately; in such cases, we will inform you as soon as reasonably possible.
5. MISCELLANEOUS
5.1. The Website is hosted on cloud infrastructure located within the European Union (currently provided by Google Cloud and Supabase on AWS). The hosting locations may vary within EU regions for reasons such as redundancy, performance, or pricing. While the technical infrastructure is located in the EU, the Website is accessible globally. PalsHub does not guarantee that the content on the Website is appropriate or lawful for use outside the European Union. Users accessing the Website from outside the EU are responsible for compliance with their local laws.
5.2. Access to the content may not be legal by certain persons or in certain countries. If you access the Website from outside Germany, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
5.3. Section headings are for reference purposes only and do not define, limit, construe or describe the scope or extent of such section.
5.4. Any action or proceeding arising out of or related to the Cookie Policy of the Website must be brought in the court of Germany, and you consent to the exclusive personal jurisdiction and venue of such courts.
5.5. This Cookie Policy shall be governed by, and construed in accordance with, the laws of Germany, without regard to its conflict of law rules.
5.6. We shall not be liable for failure to perform or delay in performing any obligation under this Cookie Policy, if the failure or delay is caused by any circumstances beyond its reasonable control, including, without limitation, acts of God, war, hostilities, invasion, act of foreign enemies, terrorism or civil disorder, storm, earthquake or any other natural disaster of overwhelming proportions ("Force Majeure").
6. NOTICES
6.1. If you have questions regarding this Cookie Policy, if you want to know more about the Personal Data we have of yours, or if you want to raise a question with us then please contact us.
6.2. We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
6.3. If you require further information regarding our Cookie Policy, or have any complaints or concerns, please contact us at the following E-mail address: https://palshub.ai, or via post at the following addres: Gooya UG (haftungsbeschränkt), Gerhard-von-Rad-Straße 9, 90425 Nuremberg, Germany.
Last updated in September 2025